Warranty Policy
Watches purchased from Roscani official online stores or authorized dealers can enjoy warranty repair service for 1 year from the date of purchase with order information, provided they comply with Roscani’s repair terms.
If your product requires repairs, please contact us via email: info@roscani.com during the warranty period and return the product to the designated repair address. Please be aware that you may be responsible for the shipping costs.
If the product needs to be repaired after the warranty period expires, we can provide you with professional repair services for a reasonable service fee. Please reach out to info@roscani.com for more information.
Warranty Terms
- Within 1 year after purchase, with exceptions for improper use (the product is severely dropped, deformed, the watch band breaks, surface scratches, abrasion, corrosion, oxidation, water ingress, etc.), natural wear and tear, and changes to the product’s appearance and damage caused by ageing, customers can enjoy complimentary repair service.
- This includes any and all manufacturer's defects in materials and workmanship. Roscani will repair or replace only those parts determined to be defective.
- If the watch is damaged due to maintenance, service or modification by persons other than Roscani's official repair personnel, it will not be covered by this limited warranty and will invalidate the limited warranty. If the product number engraved on the case disappears or is erased, altered, forged, replaced, defaced or illegible, the limited warranty will become invalid.