The term ‘Roscani’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
All orders are processed and dispatched within 2 to 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and public holidays.
Once the dispatch confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
Customers will be contacted via email should we receive any bounced parcels bearing their name.
Cost for re-delivery will be borne by the customer. We will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
We reserves the right to deny any request to combine the bounced back parcels with any new orders.
Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons – such as a failure to meet payment verification criteria, unavailability of products or services, product or pricing errors.
On receipt of your order we’ll send you an email describing the products and services you’ve ordered. These communications confirm we’ve received your order, but don’t represent any acceptance of your offer to purchase products or services from us. We’re not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven’t been dispatched to you don’t form part of that contract.
Discounts are only valid if the voucher codes are entered before checkout.
All discount codes which are used cannot be reinstated if orders are cancelled.
All payments has to be made through our payment gateway which includes payment via credit card and paypal. Using a payment gateway would reduce cases of fraud occurring from manual cash transfer.
Payments shall not be deemed to be made until full amount of funds have cleared.
All refunds will be transferred to the payment method it is initiated.
All orders will be automatically cancelled after 20 minutes of non-payment.
All cancelled orders cannot be reversed.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, we takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We reserves the right to repost or reuse information referring/communicated to us via emails, social media channels or contests run by us. In the event of any dispute, we reserves the right of final decision.
Roscani reserves the right to make amendments to any of the above Terms & Conditions.