SHIPPING

No adjustment can be made to all addresses once it is already in processing.

Postage Fees & Charges

Free Shipping above orders over RM150

Delivery Time

We try our best to prepare your orders and send them out by the next working day. Items will be delivered to your doorstep in the next 2-5 working days. As much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we will help in any way if any problem arises.

RETURNS

If you are not satisfied with your purchase, you can send it back to us within 30 days.

Criteria

  • Returns must be made within 30 days from date of purchase
  • Damaged items must be returned together with their original box and receipt
  • Items bought during promotional events (eg. Using special discount codes and specifically stated non-returnable items) are not returnable

Procedure

Please contact us at info@roscani.com before returning the item so that return process will proceed accordingly. Please allow 5 working days for the inquiry to be processed. We will instruct accordingly in the email.

All package is to sent back to our main service centre at

Jun Lee Sdn Bhd
78, Jalan Nadchatiram 1, Taman Taynton View, Cheras, 56000, Kuala Lumpur, Malaysia

How long will it take to receive my refund?

Please allow 10 working days from the date we receive your return package.